Delivery T's & C's

 

Excluded Postcodes

Northern Ireland, the Republic of Ireland or Scottish Islands;

 HS1-9, PH41-44, PA41 -78, KW15-17, KA27-28, ZE (all), TR21-25, IV41-50, IV51, IV55, IV56

 

Our couriers will leave without a signature ie (garden, porch, doorstep), unless there is no garden, porch, etc. It is your responsibility to make sure you are in to sign for your parcel if you do not have a place for it to be left, or if you do not want it left at your property. If for any reason your order is taken back to the local depot, it is your responsibility to collect the order from the depot or arrange and pay for another delivery. We will not accept liability for missing orders that have shown to be left by the GPS tracking from our couriers. If you believe your parcel has been stolen, you will need to contact your local Police to report a theft from your property. Under no circumstances are Your Pets Naturally liable in any way for thefts from your property.

 Your Pets Naturally will not accept liability for incorrect address information. If you have entered an incorrect address or postcode, or if your address does not exist on our courier’s portal and we have to manually alter it, we will not replace or refund if the couriers fail to find or deliver to your address. If you have input an order with less information than is required, Your Pets Naturally reserve the right to cancel your order without notice.

 Please do not order for next day delivery if you are not able to accommodate a delay to 48 hrs.

 We will not refund or replace orders where customers have notified the couriers to deliver on an alternative delivery day or to an alternative delivery address. Changes agreed with the courier once your parcel has left us are out of our control and we strictly advise against this.

 We will not accept liability for missing orders that have shown to be left at your address by the GPS tracking and photos taken from our couriers. Due to the system being automated, we cannot add any delivery comments to your parcels. If you need to leave instructions, use the DPD app or leave a note on your front door. They are only carried out at the discretion of the driver. Courier drivers are only required to leave the parcel within the parameters of your property, if you are not in.

We are unable to change orders or add additional items once your order is placed. We are also unable to change delivery days. PLEASE make sure you order on the correct day for your required dispatch day.

 

Returns

For those unhappy with our products we will refund on receipt of said goods being delivered back to us in the same condition in which they were dispatched. We offer this as a courtesy to our customers. We will not refund the cost of shipping products back to us.

All claims for spoiled, damaged, missing or unsatisfactory goods and any other problems must be notified to Your Pets Naturally within 12 hours of receipt of delivery. If your order has not arrived, you must notify us within 12 hours of your delivery time slot. Photographic evidence must be supplied in all cases to verify any complaint regarding damaged, spoiled or unsatisfactory goods within 12 hours of delivery . Refunds will be processed within 14 days. Your Pets Naturally reserve the right to refuse refunds where the above conditions are not met.